Refund policy

I cannot take returns on earrings, due to the nature of the product, thank you for understanding. Unless they are damaged when you receive them.

All other items can be returned or exchanged. Please note: all return shipping charges are the customers responsibility.

If you have any issues with your order, please contact me at aupalukdesigns@gmail.com. I’ll do my best to fix what I can.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like earrings, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
Refunds will be given under exceptional circumstances. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aupalukdesigns@gmail.com.